Return Policy

All returns and exchange can be made only within 90 days from purchase date. We only offer store credits for all returns. We do refund money,exceptions. All store credits will be in the amount of the original invoice amount minus shipping charges and a 15% restocking fee. The equipment must be returned as original with all components within the box. It must be like new condition without any kind of cosmetic or internal damage to the unit and its components. A copy of the invoice must be included with your return. At our discretion, we may decline your return or charge you a fee for missing items or items that we determine are damages or require service. These charges will be charged to the customer's credit card without need for further approval from the customer. 

Dead-on-arrival merchandise is exchangeable provided that the unit has less than sixty minutes and is within a period of 90days from the date of receipt. The item must be in original factory condition including all packaging materials, manuals, and all accessories. 

All exchanged/returned merchandise must be in original factory condition including all packaging materials, manuals, and all accessories. Please do not tape or write anything on the item or the package! We will charge you for replacement of damaged altered missing written-on or taped-on contents or cartons. We reserve the right to refuse any such returns. 

Please do not modify the Operating System (OS)!

If any defects occurred and the customer has modified the Operating System, customer has to bear the responsibility and Mobile One Online will not be responsible to provide any repair / refund / exchange services. 

Any merchandise returned to us unauthorized will be refused. Please ship your parcel back to us freight prepaid! We suggest that you use FedEx "Insured." Sorry, we cannot accept COD or freight-collect shipments. No goods will be accepted for exchange or return without authorization. 

You are responsible for return shipping charges to ANNDSCON LIMITED,  will bear the cost of shipment of the replacement item to you. Unfortunately, we are unable to offer our everyday low prices and absorb the full cost of handling return shipments. If you choose to return a defective unit for a refund, the shipping and handling charges are non refundable.

Please be informed that we are just a mobile phone Distributor/Wholesaler, we will ensure that all phones are in brand new condition and no problem in operation before we send out.

In this case, we cannot provide any refund, exchange of goods or repairing service Free of Charge. If repairing is needed, a repairing fee will be charged,But if received with the original box and receipt we will refund or send you another units for replacement.